Treating Customers Fairly

We strongly believe in treating all customers fairly. In order to achieve this aim, we have six key fairness measures that we follow:

• You can be confident that when dealing with Countrywide, your fair treatment is central to our culture.
• The products and services marketed by Countrywide are designed to meet the needs of our customers.
• Countrywide will provide you with clear information and will keep you informed throughout your dealings with us.
• Our advice will be suitable for your needs and will take account of your circumstances.
• You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
• Countrywide will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

If we get things wrong you can download out complaints procedure here.